It's That Simple.
If at any point you aren't completely satisfied with your BirdRock Baby purchase, we'll send you a replacement, or issue you a no-questions-asked refund.
When I tell prospective customers about our guarantee, the first thing I'm usually asked is, "How can you do that? It has to be too good to be true. Wouldn't it bankrupt you?"
We can offer our Lifetime Guarantee for two reasons:
1. We create products that are built to last. We aren't a fly by night operation, we've served tens of thousands of parents and created BirdRock Baby with the vision of a long lasting family business. Selling cheap products that don't stand the test of time is simply not a business we're interested in being in.
2. Our customers are good people. Sure, over the years we've had to part ways with a customer or two that were clearly taking advantage of our liberal policies, but by and large our customers are good people, trying to be good parents. We're here for them.
If you've made it this far, you've likely read some of the thousands of 5-star reviews parents have given our products and service. We're incredibly proud of them, and offering a Lifetime Guarantee on all BirdRock Baby products is our way of treating you like family.
Thank you for your trust, and your business.
Caroline, Chief Mom @ BirdRock Baby