Shipping and Returns

Our Shipping Policy

Shipping is free on all domestic orders! We get it, paying for shipping is no fun. That's why we offer free Standard Shipping on all domestic orders (no order minimums). If you're in a hurry, you can pay for upgraded Expedited Shipping at checkout.

We ship orders out CRAZY fast. If we receive your order by 10:00am California time on a business day, it will ship out same-day. Orders received after our daily order cutoff will ship out the next business day.

All orders ship from our San Diego, CA location. Have you been burned by a "made to order" item that takes days on end to process, or is drop shipped from a sketchy overseas warehouse? We have, and it stinks. Our team personally ships every order out the door - we care about our product quality, and we value your business.

Standard Shipping will take 2-4 business days to get to your door, while Expedited Shipping will arrive within 1-3 business days.

International Shipping

We currently only ship to the United States and Canada. Regretfully we have had to pause international shipping to countries other than Canada. We've had too many packages sent to other countries lost, resulting in a poor experience for our international customers and an unsustainable business offering for us. Hopefully in the future we'll be able to find a more reliable international shipping option. It truly pains us to not be able to offer our products all over the world, but (despite a ton of hard work to get things right) international shipping delays and lost packages have been the source of endless headaches for our customers and our customer service team.

Please note: for Canadian customers, your country's Customs department may levy additional fees, tariffs, or taxes on your order. Unfortunately these are completely out of our control, and and all duties are the responsibility of the package recipient. We are not able to mark orders as gifts, reduce amounts on Customs declarations, or reimburse customers for duties, taxes, or levies. There are no exceptions here, and we appreciate your understanding.

Our Return Policy

Everyone at BirdRock Baby is committed to making sure you're completely satisfied with our products and are happy with your purchase.

If for any reason you're not satisfied with your order, you're free to return it for a full refund. No questions asked. We're committed to making products our customers love.

We don't charge any restocking fees on returns, and we cover the cost incurred in shipping your order out to you. We do ask that you take responsibility for getting your return sent back to us.

Our goal is to make the return process as painless as possible. To initiate a return, e-mail our San Diego based customer service team at hello@birdrockbaby.comand we'll get the ball rolling!