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BirdRock Baby Frequently Asked Questions

About BirdRock Baby

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Does BirdRock Baby have wholesale opportunities available?

We do offer wholesale opportunities for limited brick and mortar stores. For more information about our wholesale program, please send us an e-mail at hello@birdrockbaby.com.

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How do I contact BirdRock Baby?

We'd love to hear from you! Head on over to our contact page for several ways to reach us.

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Does BirdRock Baby have customer testimonials?

We sure do!  We're very proud of our happy customers, and you can hear from a few of them on our testimonials page.

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Where is BirdRock Baby located?

We're based in America's finest city, San Diego, California!  Some of our favorite things about San Diego are morning walks with the dogs along Mission Bay, hiking at Cowles Mountain, and grabbing burgers at Rocky's Crown Pub.

About Our Products

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How do I select the right size moccasins or booties?

We highly recommend measuring your little one's feet to ensure the perfect fit! While our products fit to international standards, baby footwear sizing varies significantly from brand to brand.

BirdRock Baby Moccasins Sizing

US 2 (approximately 0-6 months): 3.75 Inch Sole Length
US 4 (approximately 6-12 months): 4.5 Inch Sole Length
US 5.5 (approximately 12-18 months): 5.0 Inch Sole Length
US 6.5 (approximately 18-24 months): 5.25 Inch Sole Length
US 8 (approximately 2-3 years): 5.75 Inch Sole Length
US 9.5 (approximately 3-4 years): 6.25 Inch Sole Length

BirdRock Baby Fleece Booties Sizing

US 1 (approximately 0-3 months): 3.5 Inch Sole Length
US 2.5 (approximately 3-6 months): 4.0 Inch Sole Length
US 4 (approximately 6-12 months): 4.5 Inch Sole Length
US 5.5 (approximately 12-18 months): 5.0 Inch Sole Length
US 6.5 (approximately 18-24 months): 5.5 Inch Sole Length

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Does BirdRock Baby have wholesale opportunities available?

We do offer wholesale opportunities for limited brick and mortar stores. For more information about our wholesale program, please send us an e-mail at hello@birdrockbaby.com.

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Where are BirdRock Baby products made?

We work with a variety of high quality manufacturers around the world to bring BirdRock Baby products to you. Our moccasins are handmade in China, our booties are sewn in India, and our soap is crafted in the United States.

Every single BirdRock Baby product is checked for quality at our San Diego warehouse and ships same-day, so you can rest assured you'll receive your order quickly.

Ordering Information

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How do I select the right size moccasins or booties?

We highly recommend measuring your little one's feet to ensure the perfect fit! While our products fit to international standards, baby footwear sizing varies significantly from brand to brand.

BirdRock Baby Moccasins Sizing

US 2 (approximately 0-6 months): 3.75 Inch Sole Length
US 4 (approximately 6-12 months): 4.5 Inch Sole Length
US 5.5 (approximately 12-18 months): 5.0 Inch Sole Length
US 6.5 (approximately 18-24 months): 5.25 Inch Sole Length
US 8 (approximately 2-3 years): 5.75 Inch Sole Length
US 9.5 (approximately 3-4 years): 6.25 Inch Sole Length

BirdRock Baby Fleece Booties Sizing

US 1 (approximately 0-3 months): 3.5 Inch Sole Length
US 2.5 (approximately 3-6 months): 4.0 Inch Sole Length
US 4 (approximately 6-12 months): 4.5 Inch Sole Length
US 5.5 (approximately 12-18 months): 5.0 Inch Sole Length
US 6.5 (approximately 18-24 months): 5.5 Inch Sole Length

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How do I contact BirdRock Baby?

We'd love to hear from you! Head on over to our contact page for several ways to reach us.

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How long will it take to receive my order?

All orders placed by 2:00pm will ship out same-day from our San Diego warehouse. Orders placed after our shipping cutoff will ship out the next business day.

We offer 3 shipping speeds: Standard (3-6 business days), Expedited (2-3 business days), and Overnight (1 business day).

Our team strives to get orders out the door as quickly as possible. We know how important it is for you to get your order fast, and we do everything we can to meet and exceed your expectations.

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Will I receive order confirmation and a tracking number?

Absolutely! You'll receive an e-mail with your order information as soon as your order is placed.

When your order ships out, we'll send you a tracking number so you can keep an eye on its progress.

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When will my order ship?

We stock everything in our store, ready to ship immediately. Our shipping cutoff is 2:00pm PST; all orders placed before this time will ship out same-day. If your order is placed after our cutoff, it will leave our San Diego warehouse at the start of the next business day.
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How do you make sure my transaction is secure?

Our website uses secure socket layer (SSL) certification and is powered by Shopify.  Shopify's platform is the industry leader in transaction and data security.  Rest assured that when you shop on birdrockbaby.com, your personal and payment information is safe and sound.

Registering Your Purchase & The BirdRock Baby Guarantee

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How does the BirdRock Baby Guarantee work?

We're proud to back all of our products with the BirdRock Baby Guarantee:  All BirdRock Baby Products Are Guaranteed For Life.

If at any point you aren't completely satisfied with your BirdRock Baby purchase, we'll send you a replacement, or issue you a no-questions-asked refund.

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How do I register my purchase?

First off, thanks for your business! We are proud to have you as a customer.

You can register your purchase to activate your Lifetime Guarantee here.

Returns & Exchanges

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Are there any return or exchange fees?

We don't charge any restocking fees, return fees, or exchange fees.

We do ask that you take care of getting your return or exchange back to our returns department, but we cover the additional shipping cost to send out your new order for exchanges.

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How do I return or exchange my order?

We'd be happy to help! Please send an e-mail to hello@birdrockbaby.com with your order number and let us know if you'd like a return or exchange. If you'd like an exchange, please indicate which size and color you'd like as well as the shipping address you'd like them sent to.

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Can I exchange my order for a different size, color, or item?

Of course! We want you to be absolutely thrilled with your purchase.

If you'd like to exchange your order for a different size, color, or item please contact us and we'd be more than happy to help.

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Do you accept returns?

Absolutely! We're committed to selling products you are absolutely thrilled with. If at any point you're not happy with your purchase, you can send it back to us for a no questions asked refund.

Security & Privacy

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What is BirdRock Baby's privacy policy?

We take our customers' privacy very seriously.  We'll never share or sell your personal information.  For more information, take a look at our privacy policy.

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How do you make sure my transaction is secure?

Our website uses secure socket layer (SSL) certification and is powered by Shopify.  Shopify's platform is the industry leader in transaction and data security.  Rest assured that when you shop on birdrockbaby.com, your personal and payment information is safe and sound.

Shipping

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Do you ship internationally?

We sure do! We offer heavily discounted rates to Canada and Mexico, and for all other countries we bill the true cost of shipping with no added or hidden fees.

To see the shipping rate to your address, enter your address at checkout and our shipping calculator will show you the available shipping options and their associated costs.

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How long will it take to receive my order?

All orders placed by 2:00pm will ship out same-day from our San Diego warehouse. Orders placed after our shipping cutoff will ship out the next business day.

We offer 3 shipping speeds: Standard (3-6 business days), Expedited (2-3 business days), and Overnight (1 business day).

Our team strives to get orders out the door as quickly as possible. We know how important it is for you to get your order fast, and we do everything we can to meet and exceed your expectations.

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Will I receive order confirmation and a tracking number?

Absolutely! You'll receive an e-mail with your order information as soon as your order is placed.

When your order ships out, we'll send you a tracking number so you can keep an eye on its progress.

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When will my order ship?

We stock everything in our store, ready to ship immediately. Our shipping cutoff is 2:00pm PST; all orders placed before this time will ship out same-day. If your order is placed after our cutoff, it will leave our San Diego warehouse at the start of the next business day.
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How much does shipping cost?

For orders under $30, our shipping costs are:

Standard Shipping (3-6 business days) - $3.99
Expedited Shipping (2-3 business days) - $5.99
Overnight Shipping (1 business day) - $23.99

For orders over $30, our shipping costs are:

Standard Shipping (3-6 business days) - FREE!
Expedited Shipping (2-3 business days) - $2.99
Overnight Shipping (1 business day) - $20.99

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Sizing Chart

We know that finding the perfect pair of shoes to fit your little one can be a daunting task.  That's why we've created this easy to use sizing chart to help you find just the right size.

Have any questions?   Get in touch and we'd be happy to help.

BirdRock Baby Sizing Chart