Free Shipping on $49+ | Free Returns

Sizing FAQs

How do I select the right size moccasins or booties?

We highly recommend measuring your little one's feet to ensure the perfect fit! While our products fit to international standards, baby footwear sizing varies significantly from brand to brand.

You can view our Baby Moccasins Size Chart and our Baby Booties Size Chart to get their exact measurements. We also put together a comprehensive Size Guide with a printable size chart you can simply place your little one's foot on to get the perfect size.

Shipping FAQs

How much does shipping cost?

For orders over $49, Standard Shipping is free. We charge $4.95 for Standard Shipping on orders under $49. We also offer Expedited Shipping at checkout for an additional fee.

How long will it take to receive my order?

Standard Shipping takes 2-4 business days to reach your door. Expedited Shipping takes 1-3 business days to reach your door.

We ship all orders within 1 business day, and we know how important it is for you to get your order fast. We do everything we can to meet and exceed your expectations.

When will my order ship?

We stock everything in our store. If you see an item available, it's ready to ship immediately. We ship all orders within 1 business day!

Returns and Exchanges FAQs

Do you accept returns?

Absolutely! We're committed to selling products you are absolutely thrilled with. If at any point you're not happy with your purchase, you can send it back to us for a no questions asked refund.

We provide prepaid return labels for all returns, so there is no risk shopping with us. If for whatever reason you aren't thrilled with your purchase, send it back on our dime and you'll get a full refund.

Need to return an order? We'd be happy to help! Please send an e-mail to hello@birdrockbaby.com with your order number to initiate a return.

Are there any return or exchange fees?

No! Free returns means free returns. We don't charge any restocking fees, return fees, or exchange fees.

We provide prepaid return labels for all returns, so there is no risk shopping with us. If for whatever reason you aren't thrilled with your purchase, send it back on our dime and you'll get a full refund.

Need to return an order? We'd be happy to help! Please send an e-mail to hello@birdrockbaby.com with your order number to initiate a return.

How do I return or exchange my order?

We'd be happy to help! Please send an e-mail to hello@birdrockbaby.com with your order number to initiate a return.

Do you provide prepaid shipping labels for returns?

Yes! We provide prepaid return labels for all returns, so there is no risk shopping with us. If for whatever reason you aren't thrilled with your purchase, send it back on our dime and you'll get a full refund.

Need to return an order? We'd be happy to help! Please send an e-mail to hello@birdrockbaby.com with your order number to initiate a return.

Ordering FAQs

Does BirdRock Baby have wholesale opportunities available?

We do offer wholesale opportunities for limited brick and mortar stores. For more information about our wholesale program, please send us an e-mail at hello@birdrockbaby.com.

Do you ship internationally?

Regretfully we have had to pause international shipping. We've had too many packages sent to other countries lost, resulting in a poor experience for our international customers and an unsustainable business offering for us. Hopefully in the future we'll be able to find a more reliable international shipping option. It truly pains us to not be able to offer our products all over the world, but (despite a ton of hard work to get things right) international shipping delays and lost packages have been the source of endless headaches for our customers and our customer service team.

Will I receive order confirmation and a tracking number?

Absolutely! You'll receive an e-mail with your order information as soon as your order is placed.

When your order ships out, we'll send you a tracking number so you can keep an eye on its progress.

How do you make sure my transaction is secure?

Our website uses secure socket layer (SSL) certification and is powered by Shopify. Shopify's platform is the industry leader in transaction and data security. Rest assured that when you shop on birdrockbaby.com, your personal and payment information is safe and sound.

About BirdRock Baby

How does the BirdRock Baby Guarantee work?

We're proud to back all of our products with the BirdRock Baby Guarantee:All BirdRock Baby Products Are Guaranteed For Life. Head on over to our Guarantee Page to learn more.

Where is BirdRock Baby Located?

We're based in America's finest city, San Diego, California! Some of our favorite things about San Diego are morning walks with the dogs along Mission Bay, hiking at Cowles Mountain, and grabbing burgers at Rocky's Crown Pub.

Where are BirdRock Baby products made?

We work with a variety of high quality manufacturers around the world to bring BirdRock Baby products to you. Our moccasins are handmade in China, our booties are sewn in India, and our soap is crafted in the United States.

Every single BirdRock Baby product is checked for quality at our San Diego warehouse and ships within 1 business day, so you can rest assured you'll receive your order quickly.

How do I contact BirdRock Baby?

We'd love to hear from you! Head on over to our contact page for several ways to reach us, or simply send us an e-mail at hello@birdrockbaby.com.

How do I register my purchase?

First off, thanks for your business! We are proud to have you as a customer.

You can register your purchase to activate your Lifetime Guarantee here.

Still Have a Question?

We are here to help! Please send us an e-mail at hello@birdrockbaby.com, or head on over to our Contact page and our friendly San Diego based support team will get back to you as soon as possible.

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