Free Shipping on $30+, Hassle Free Returns

FAQ

Click on the shortcut to quickly jump the topic.  Have a question that's not answered here?   Send us a message and we'll get back to you as soon possible.

 

Ordering

What are my payment options?
How do you make sure my transaction is secure?
Will I received order confirmation and a tracking number?
What is BirdRock Baby's product availability?

Shipping and Fulfillment

What are BirdRock Baby's shipping methods and their costs?
How long will it take to receive my moccasins?

Returns and Exchanges

What is your refund policy?
How do I change or cancel my order?

The BirdRock Baby Guarantee

How does your guarantee work?
Am I really free to return my moccasins at any point for a full refund?
How do I register my moccasins?

About BirdRock Baby

Where is BirdRock Baby located?
Does BirdRock Baby have customer testimonials?
Where are BirdRock Baby moccasins made?

Sizing

How do I find the right size moccasins for my little one?

Security and Privacy

What is BirdRock Baby's privacy policy?
What is BirdRock Baby's commitment to customer security?

Contacting BirdRock Baby

How do I get in touch with BirdRock Baby?

Quick Links

Shipping Policy
Exchange and Return Policy
Baby Moccasin Sizing Chart

 

What are my payment options?

We accept all major credit cards as well as PayPal.

How do you make sure my transaction is secure?

Our website uses secure socket layer (SSL) certification and is powered by Shopify.  Shopify's platform is the industry leader in transaction and data security.  Rest assured that when you shop on birdrockbaby.com, your personal and payment information is safe and sound.

Will I received order confirmation and a tracking number?

Absolutely!  You'll receive an e-mail with your order information as soon as your order is placed.  When your moccasins are on the way (always within 1 business day), we'll send you a tracking number so you can keep tabs on them while they are in transit.

What is BirdRock Baby's product availability?

If you see it on our website, we have it in stock!  All of our products ship out with in one business day.

What are BirdRock Baby's shipping methods and their costs?

We offer free shipping on all orders over $30! For orders under $30 we charge $3.99 for standard ground shipping. If you need your moccasins quickly, you can upgrade to expedited or overnight shipping at checkout. For more information, take a look at our complete shipping policy.

How long will it take to receive my moccasins?

We ship all orders received by 3:00pm PST the same day they are received.  Orders received after this cutoff will be shipped out the next business day.  Our free shipping option typically takes 3-6 business days to reach you.  If you opt for expedited shipping at checkout, you'll have your moccasins in 2 days.  Really in a hurry?  We also offer overnight shipping as an option at checkout.

What is your refund policy?

Our number one goal is to make sure you are completely satisfied with your BirdRock Baby experience and purchase.  We offer no questions asked, hassle-free returns.  For more details, check out our return policy.

How do I change or cancel my order?

If you'd like to change or cancel your order, simply contact us and we'll get you taken care of.

How does your guarantee work?

We're proud to back all of our moccasins with the BirdRock Baby Guarantee.  If anything goes wrong with your moccasins, ever, we'll exchange them for a new pair

Am I really free to exchange or return my moccasins at any point for a full refund?

Yes!  We're very proud of the quality of our moccasins, and our number one goal is making happy customers.  If you're not completely satisfied with your purchase at any point, let us know and we'll put a smile back on your face.

How do I register my moccasins?

Visit our registration page to register your moccasins with us.

Where is BirdRock Baby located?

We're based in America's finest city, San Diego, California!  Some of our favorite things about San Diego are morning walks with the dogs along Mission Bay, hiking at Cowles Mountain, and grabbing burgers at Rocky's Crown Pub.

Does BirdRock Baby have customer testimonials?

We sure do!  We're very proud of our happy customers, and you can hear from a few of them on our testimonials page.

Where are BirdRock Baby moccasins made?

Our company is based in San Diego, CA and our moccasins are handmade in China. We explored working with countless manufacturers until we found one that provides amazing quality, consistency, and reliability. Every single pair is hand checked for quality at our San Diego location and packaged there. They ship from our San Diego warehouse, so they will arrive on your doorstep quickly. Rest assured that quality and safety are very important to us, as our children of course wear BirdRock Baby moccasins. All of our materials are tested to exceed US safety standards, and we're happy to share testing reports upon request.

How do I find the right size moccasins for my little one?

Take a look at our  sizing chart to help you pick out the perfect pair of moccasins for your little one.

What is BirdRock Baby's privacy policy?

We take our customers' privacy very seriously.  We'll never share or sell your personal information.  For more information, take a look at our privacy policy.

What is BirdRock Baby's commitment to customer security?

We're fully committed to keeping your personal data and information protected.  Our site is powered by Shopify, the industry leader in e-commerce security, and we follow strict security practices to make sure we protect our customers.

How do I get in touch with BirdRock Baby?

Glad you asked!  We'd love to hear from you.  Head on over to our contact page for several ways to reach us.

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Sizing Chart

We know that finding the perfect pair of shoes to fit your little one can be a daunting task.  That's why we've created this easy to use sizing chart to help you find just the right size.

Have any questions?   Get in touch and we'd be happy to help.

BirdRock Baby Sizing Chart